Refund policy

REFUND POLICY

Returns
We accept returns within 30 days of delivery for unused items in their original packaging. To be eligible for a return, candles must be unburned and reed diffusers must be unopened with seals intact.

How to Initiate a Return
Please contact us at WARMANDFOZZYCANDLECO@GMAIL.COM with your order number and reason for return. We'll provide return instructions and a return address.

Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method.

Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5-10 business days. You'll receive an email confirmation when your refund has been processed.

Non-Returnable Items

Candles that have been burned or used
Reed diffusers that have been opened or used
Items marked as final sale

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

Questions
Contact us at WARMANDFOZZYCANDLECO@GMAIL.COM with any questions about returns or refunds.

Our Mission: A Light for Every Second Chance

Warm & Fozzy Candle Co. is more than a candle company — it’s a promise.

Our name was inspired by our dog, Fozzy.

Back in 2010, someone called animal control about a dog who had been living alone in an orange grove. When they found him, he was severely underweight, covered in mats, and clearly had been surviving on his own for far too long. That dog was Fozzy.

We adopted him from our local shelter not knowing just how much he would change our lives.

Fozzy went from surviving to thriving. He experienced cozy beds, long walks, belly rubs, road trips, and a home filled with love. He gave us 15 incredible years of loyalty, joy, and unconditional love. He taught us about resilience, second chances, and the powerful impact of compassion.

Warm & Fozzy Candle Co. was created in his honor.

Our mission is simple: we want to grow — not just for success, but for purpose. As we scale, our goal is to give back to local animal shelters and help more dogs and cats get the second chance Fozzy received. Every candle we pour carries a piece of his story and helps us move closer to supporting animals still waiting for their forever homes.

When you light a Warm & Fozzy candle, you’re not just filling your space with comfort and warmth — you’re helping us create it for animals in need.

Thank you for being part of Fozzy’s legacy. Together, we can turn small lights into life-changing opportunities.